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Customer Reviews.

service

5

Very friendly staff, minimal paperwork, organised regarding courtesy car - I didn't have to do anything other than pick my car up.

04 October 2018

service

5

On time very good valet

03 October 2018

service

5

Because in spite of some initial difficulties the service administrator Stuart Rimmer with whom I was dealing bent over backwards to ensure that my needs were meet

03 October 2018

service

5

Car completed quickly, customer service friendly and helpful.

03 October 2018

service

4

Service was great though took a bit longer than planned and I waited a while for a price for further work

03 October 2018

service

3

Again, because I had to wait 5 weeks!!!!

02 October 2018

service

1

Car came away from service with a issue it didnt have when it went in.After service car had to be returned to you twice in the same week through problems that had not been rectified, meaning I had to spend time and money on arranging transport.

02 October 2018

sales

5

Professional yet friendly attitude,kept me informed on vehicle progress .

02 October 2018

sales

5

Same as answer 1 - at delivery the car was immaculate, again no rushing around, again options were explained on comestic / tyre / service packs. Complete high standard of customer service including a bouquet of flowers and umbrella

29 September 2018

sales

5

Paul was extremely helpful

27 September 2018

service

5

Work was completed early and car was returned very clean with all work carried out efficiently.

25 September 2018

sales

5

I love my car & the team were really helpful.

25 September 2018

sales

5

I brought my 2 children with me and the team really looked after them with drinks & a cheeky biscuit which allowed me to concentrate on the details. Staff all very friendly & helpful

25 September 2018

sales

4.5

The process of ordering the car was very straight forward. I would have liked to have been kept up to date with the manufacturing of my car so that I could make suitable arrangements.

24 September 2018

sales

5

Wonderful service advisor who made me feel at ease but also like a valued customer.

24 September 2018

sales

5

Friendly and helpful staff.

21 September 2018

service

4.5

Everything was carried out to your usual standards that I expect except valeter didn’t vacuum the boot

19 September 2018

service

4

Getting connected by phone and getting call backs is stressful, not a great experience. People, Susan, really nice, but getting through a nightmare.

12 September 2018

service

3

Only problem was making the booking in the first place

12 September 2018

sales

5

The sales rep was fantastic

12 September 2018

sales

5

I was satisfied. Jo made me feel comfortable she was very helpful.

11 September 2018

service

3

wasn't ready for collection at the agreed time

05 September 2018

service

4

Staff very pleasant. Required spare part not available

05 September 2018

service

5

The service colleague was amazing as per comment above; really put my mind at ease and really competitive pricing!

05 September 2018

service

5

I was made to feel welcome. I sat and waited in the very comfortable waiting area

04 September 2018

service

4

Not clear upon purchase not all services are included within the package purchased

04 September 2018

service

3

Good service, but took a lot longer than planned for

03 September 2018

service

4

Work could not be completed on schedule and I had to return next day to pick up vehicle.

31 August 2018

service

1

Dealt with by BMW Sales Rep. P Gerrard. He went through asked me to follow him to collect my car. I informed him my car had not been valeted. He said it was I said there is mess on my car, he said it had been valeted. My service light is still on.

21 August 2018

service

5

Made to feel that everything was being taken care of to high standards.

19 August 2018

service

5

The work always gets sorted fast . Nick talked everything through even to the time it will take

16 August 2018

service

5

Car returned in excellent condition

14 August 2018

service

5

Receptionist was very helpful. Light surrounds installed also by body shop as well as service.

09 August 2018

service

5

Friendly staff, collected on time and delivered my car back clean and tidy! Fantastic!

06 August 2018

service

5

Very competent.

03 August 2018

service

5

Service centre staff were keen interested and took ownership. Car personally handed back and cleaned, while being asked if I was satisfied with everything.