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Customer Reviews.

sales

5

Helpful sales person (jack) kept me up to date and was very welcoming and guided me through the process really well.

04 December 2018

service

4

The staff our really good

03 December 2018

service

5

Very helpful

02 December 2018

service

4

Had to wait whilst car was cleaned and there was some issue with finding the correct service on your computer

01 December 2018

sales

5

Completely satisfied. Jo was brilliant and made sure everything ran smoothly

01 December 2018

sales

5

Felt very welcome in the showroom. Handover was exceptional!! An experience that I will never forget!

28 November 2018

sales

5

Because you kept in touch with me every step of the way, answered all my questions and always found time to talk to me

28 November 2018

service

5

The car was ready when it was meant to be. I was also very impressed with the video that was sent to my mobile phone.

27 November 2018

service

5

Very personalised care service from start to finish. Excellent customer focused care.

26 November 2018

service

1

As above. The only positive in all of this was Keith, who works at Williams Liverpool and was extremely polite and considerate when I finally picked my car back up.

26 November 2018

service

5

Great service from both service and parts departments

23 November 2018

sales

5

Staff knowledgeable and approachable

23 November 2018

service

5

Staff were very helpful

20 November 2018

service

5

Everything was as promised, staff were friendly and efficient and kept me informed at all times. Car was returned on time and clean. Mark Stocksborough was particularly helpful when collecting my car making sure everything was as it should be.

19 November 2018

service

5

Staff

16 November 2018

service

2

All as above. Also I had arranged to wait while my car was being serviced. The assistant was trying to persuade me to arrange a new date but it had taken me over an hour to get there. Therefore I had a wait of over three hours.

16 November 2018

service

5

I was given a price upfront which was really helpful and the car was ready to collect at the agreed time

16 November 2018

service

5

Staff were friendly and helpful

14 November 2018

service

5

All the staff at the Mini / BMW service centre were very pleasant, helpful and professional including Nick who looked after me during this particular visit.

13 November 2018

sales

5

Everything was 100 %!

12 November 2018

sales

5

Derek who has been managing my finance deal has been a pleasure to work with. He has provided me with all the information I need to make PX deal as easy as possible and he always makes sure I have a hot drink and some cake/biscuits on hand!

12 November 2018

sales

5

I always deal with Derek Bushell at Williams mini,Liverpool,& have always been very pleased with the service I receive.All the staff at Williams Mini are all very helpful & friendly.

12 November 2018

service

3

As above. Easy to drop off but nightmare to collect. The guy who gave me car back was very professional but there was clearly not enough staff to do the job efficiently.

12 November 2018

sales

5

Sales assistant that dealt with us was very attentive

12 November 2018

sales

4

Would have been 5 stars, but car had scratches around the display bezel. This should have been picked up during the prep process.

11 November 2018

service

5

same reason as above. I was called by Paul for my year follow up and again he was beyond helpful.

09 November 2018

service

2

Left waiting for over an after when the car was ready. I asked for a quote for a new bumper whilst I had my 5 hour wait, and in this time nothing appeared. I asked for the bodyshop service adviser to give me a call later.. still no call 11 days ago

06 November 2018

service

5

Service team are great and the service centre reception is clean and pleasant. My car was valeted and back to black applied which was a nice touch.

02 November 2018

sales

4

Great service in sales but having difficulties with parts trying to buy car matts

02 November 2018

service

5

They did all that I expected

01 November 2018

service

1

Poor quality service

31 October 2018

sales

5

Paul had a fantastic knowledge, genuine interest and listened to what I wanted from my mini. Have recommended him to 2 people already

30 October 2018

service

4

It took longer than expected to have the car returned to us but the quality of the service seems to be good.

30 October 2018

sales

5

Jo was fantastic. Easy to deal with, patient and helpful.

30 October 2018

service

5

Friendly helpful staff

29 October 2018

sales

5

Jo and the team were great and made sure I was looked after every step of the way

29 October 2018

service

4

Part of what I wanted could not be carried out I am waiting for a call to see if the work can be carried out

26 October 2018

service

5

Service manager managed to fit my car in to be serviced

23 October 2018

service

3

Service went without a hitch when I eventually got booked in.

19 October 2018

service

5

Car running well, nice and clean when I collected it, no hassle

16 October 2018

service

4

Would have been 5 except for booking experience. Lady was rude. Was as if she was doing me a favour letting me give her business.

12 October 2018

service

5

Excellent service, pleasant place to visit, polite and helpful staff

11 October 2018

sales

5

Good staff in Liverpool

09 October 2018

service

5

Positive experience

09 October 2018

sales

5

Friendly staff

08 October 2018

service

5

Clear information about what would happen to my car. Discounted hire car rate that I could pick up and drop off at mini garage. Made life easier.

08 October 2018

sales

5

Salesmen kept in touch

08 October 2018

service

5

Very professional, helpful and very pleasant.

05 October 2018

service

5

Very friendly staff, minimal paperwork, organised regarding courtesy car - I didn't have to do anything other than pick my car up.

04 October 2018

service

4

Service was great though took a bit longer than planned and I waited a while for a price for further work