Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Our sales rating is 4.9
Our rating is based on 15 comments from 35 reviews.
5.0
Joan was really helpful and pleasant, felt really relaxed, in marks out of ten, I would give her twenty
4.5
longer delivery than told
5.0
The customer service from Jo was brilliant
5.0
Jo Barber at Williams Liverpool was so polite and helpful, would certainly return
4.5
Delivery took longer than expected, had to hire an auto car
5.0
Very pleased with Paul Baker and his staff.
5.0
Very good service, very sociable and loveley coffee.
5.0
The staff provided a memorable experience, went above and beyond the call of duty
3.5
Finance was complex and came away baffled. Hold up in bank transfer which was not followed up very well by the salesman
5.0
FIRST CLASS FANTASTIC SERVICE. ths sales lady that looked after me and the sales manager were both excellent and thay were enthusiastic about the MINI.
5.0
What a joy to enter the dealership, everyone was friendly and honest, the service was excellent
5.0
Would recommend Paul Birch to all family and friends, very friendly, knowledgeable and approachable
5.0
Couldn't have gone any better,Joanne made us feel valued customers and gave the personal touch
5.0
Paul Birch at williams Liverpool was just great, not to push or offering the world, just right
5.0
Derek couldn't have been more helpful
Our service rating is 4.4
Our rating is based on 25 comments from 60 reviews.
1.0
I left one of the car keys on the seat and it became lost. I am now expected to pay for a replacement.
5.0
Very professional, quick and efficient.
5.0
Nice experience, staff were pleasant and helpful, the surroundings were immaculate
4.0
I have had aproblem with the TLC pack that was on my MINI when i bought it the sales man told me that there was still some services outstanding on the voucher but i was told by service that there was not.
4.5
As soon as I phoned the service department with the problem, they dealt with it very efficiently, completely satisfied
4.0
When i arrived, the meet and greet lady was not very helpful and just told me I was waiting for a man in black.
5.0
The dealership staff have always come across as very polite and helpful towards me.
4.0
MOT quote was expensive however the dealership reduced the price to meet local prices. I appreciated this.
5.0
I always find the advisors to be very friendly and informative. I couldn't be happier with the service i recieved.
5.0
very pleasant morning spent using the facilities at Williams whilst my car was serviced. it was great to have the wifi access and the service from the staff was exceptional, nothing was too much trouble. next time I will use the crowne plaza spa pass
3.0
Parts not available on first visit full day
1.0
Took 5 phones calls to get someone, price quotes £350 for Callipers cost price for Callipers is £65 and £35 for labour.
5.0
Very helpful, informative and completed on time
5.0
The staff at the dealership are polite.
5.0
Great customer care, friendly efficient staff. Great facilities. Great quality service plus bonus valet. Have recommended to friends.
5.0
Its very good very helpful.
1.0
They tried to blame mini for problem and would not diagnose the problem
Response from Dealer
The car required a timing tensioner to rectify the noise and after this was fitted the problem was rectified, we sincerely hope the car is performing as it should.
5.0
They made me feel very welcomed.
Response from Dealer
Thank you for your comments, we really do try to make every one of our customers feel welcome when they visit Williams Liverpool and we look forward to seeing you again.
5.0
I had intended to wait expecting a couple of hours. However I had to leave the car as the rep said they were busy. I have no complaints at all,but for something like an MOT I would expect this to take minimal time. I would expect to wait about 2 hou
Response from Dealer
We do normally return a car which has had an MOT within two hours, for your next MOT please request a waiting appointment if that is more convenient for you.
2.5
Car was in for an MOT, which it failed, it required a new tyre. 3 hours to get it sorted pretty unsatisfactory, I gave feedback accordingly, still no response
Response from Dealer
Thank you for responding to the survey we are sorry the MOT took longer than planned due to tyre replacement, as discussed during our phone conversation please request C&D or a loan car for any future visits which we are happy to arrange.
4.0
Can't fault Williams Liverpool Service really, its the Mini garage that I have had issues with. few issues with the wheel arches still having scuffs on after supposedly repaired but generally i am satisfied
Response from Dealer
Thank you for your offer to recommend the dealership. If you would like to discuss the issue regarding the wheel arches please contact my Service Manager, Barry Mosey, he will be more than happy to help.
5.0
Very happy with James Whitfield, my service advisor. Everything was explained in plain English. Everyone is friendly and welcoming, well done BMW Liverpool
Response from Dealer
Thanks for your positive comments, which I have passed on to James.
5.0
They were really nice. Paul Gerrard in particular was really helpful.
Response from Dealer
Thank you for your kind comments regarding our service advisor Paul Gerrard, I will pass on my thanks to him personally.
5.0
Very polite and everything done as promised.
Response from Dealer
You collected your car earlier than first planned, when next passing please call in for a coffee and we will carry out the wash and vacuum with our compliments, thanks for the great comments.
2.0
They tried to over charge me on the tyres. They gave me the wrong MOT certificate. I was given one price and they tried to charge me £50.00 more.
Response from Dealer
We have attempted to telephone you on two occasions to discuss your issues, we will continue to try and contact you in the near future.