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Customer Reviews.

service

4

Good pleasant service but did not clean car and had to wait for it to be done.

09 September 2019

service

3

The long waiting time for the car to be returned

08 September 2019

service

5

Great communication

08 September 2019

service

3

Jamie dealt with me and she was lovely! However, I was unaware when driving away after picking up my car that I needed two new front tyres as they were below the legal limit! The person servicing my car could have told me this as it was important.

08 September 2019

sales

5

Andy and Joan superb

07 September 2019

service

1

Your service men have always been very quick & experienced in what they are doing.

02 September 2019

sales

5

Sam was really helpful and made the whole process easy

01 September 2019

service

4

Ieishia the service advisor is great to deal with. Always extremely helpful and knows her job. Customer service skills par excellence. The only thing that prevented a completely satisfied rating is that it is difficult to speak to service by phone

18 August 2019

service

3.5

Efficient courteous

17 August 2019

sales

5

The Lady in the dealership Ms. Jo Barber was very helpful and went out her way for us and sorted everything out without any hassle or stress as i was let down by another dealership on different make of car.

16 August 2019

service

3

Speaks for itself.

15 August 2019

service

2.5

Reported a job on my car to be looked at . I was informed the fault doesn't exist.. but it does

15 August 2019

service

5

Staff were very welcoming and supportive

14 August 2019

service

1

My car failed its MOT needing new tyres. Wasn't told all day until I turned up at 5.10pm as agreed, waited 45 mins before any even spoke to me by which time is was too late for me to arrange the tyres to be replaced at any garage in time for the MOT.

12 August 2019

service

5

Jamie the service person at BMW Williams Liverpool was excellent, informative and helpful.

11 August 2019

service

2

I was provided with incorrect information by Mini about when you can renew your MOT which resulted in my MOT now falling due a month earlier

09 August 2019

service

5

Very helpful, contacted me as soon as the car was ready for collection and the car had been cleaned, that was the icing on the cake.

07 August 2019

service

1

Extremely unhappy regards the MOT & service. MOT incorrect mileage recorded. No detail about service records eg tyre wear. Car not washed.

07 August 2019

service

5

Job explained, reasonable price, trustworthy

06 August 2019

service

2

Warranty mix up. Charged when covered by mini cherished warranty. Eventually got money paid refunded.

05 August 2019

service

2

I booked my car in the day before (or thought I did), after explaining my problem to three different females on the phone. Arrived the day after, absolutely no trace of my calls the day before and NOT booked in either! Thereafter, it was fine.

31 July 2019

sales

5

Razzi was knowledgable and gave good customer service.

30 July 2019

service

5

No problems

29 July 2019

service

4

The staff are great, but the system is weird. Why do I have to wait to see a specific person? I had to wait several minutes when other staff weren't doing anything. Also, if I hadn't asked, I wouldn't have known about the taxi service.

23 July 2019

service

5

Car picked up and returned to us having completed service and cleaned car

15 July 2019

sales

5

Well looked after by Sam in the dealership in Liverpool and the big reveal was so exciting made it extra special.

13 July 2019

service

4

Very happy

11 July 2019

sales

2

I was satisfied before signing the contract. After that, it was always slow to get a response. And no contact from the dealer after collecting the car. In the car, there is only a customer manual. I would expect to see other documents.

11 July 2019

service

3

I was disappointed that the car was not cleaned, when I asked the receptionist she just said it is normally cleaned why was yours not? I

07 July 2019

sales

5

everything was excellent

07 July 2019

service

5

Detailed info about my car

07 July 2019

service

5

They were very helpful even though I arrived late for my appointment

06 July 2019

service

4

The service was expensive and didn't include a tyre pressure check but the car is running noticeably better.

30 June 2019

service

4

Had to ask for car to be washed and hoovered and wait further

25 June 2019

service

3

Received no call during the day had to call Mini. When I collected car I paid £317 only to be told I needed another service in 30 miles which would be further £120... had to ask for manager.

24 June 2019

service

5

Staff are very helpful and service is great