Drop down ButtonDrop down Button< ££ >Teaser Link Arrowco2

Customer Reviews.

service

4

The service was expensive and didn't include a tyre pressure check but the car is running noticeably better.

30 June 2019

service

4

Had to ask for car to be washed and hoovered and wait further

25 June 2019

service

5

Staff are very helpful and service is great

24 June 2019

service

3

Received no call during the day had to call Mini. When I collected car I paid £317 only to be told I needed another service in 30 miles which would be further £120... had to ask for manager.

24 June 2019

sales

5

As previously stated ,I have only positive remarks 're your sales executive, Jo.

19 June 2019

sales

5

Derek Bushell looked after us from the moment we set foot inside the Mini Centre and he is a credit to your sales staff, I would definitely buy another car from him again, very pleased with the whole experience.

18 June 2019

service

1

Actual work carried which they did do was good hover, the communication was very bad also went to collect the car same day to be told sorry it's not ready needs to be tested on the repair of roof as it's raining they can't do. Next work not been done

17 June 2019

service

5

No hassle,customer experience, nice and clean premises with refreshments.

16 June 2019

service

3

On the day- completely satisfied Booking appointment -dissatisfied

16 June 2019

sales

5

Megan was a pleasure to do business with, she kept me informed of the progress of my car. It was a big surprise to receive a Williams teddy and a bouquet flowers. little touches make a big impression :)

15 June 2019

sales

5

Great sales rep

15 June 2019

sales

5

Love the friendly, knowledgable staff

12 June 2019

service

5

everything was done and I was contacted to let me know that the car was ready

11 June 2019

service

4

Quick and friendly service

10 June 2019

sales

4

Would have been five stars but I left some money in the centre arm rest of my old car and although I contacted the centre very quickly it could not be found.

10 June 2019

service

3

The staff were all very friendly and helpful. The service was completed quite quickly . I was told the car would be valeted, however it had barely been skimmed over. The service was very expensive considering so little was actually done to the car.

09 June 2019

service

1

My experience was not good. I did not get a call the day before as i was told I would and was not told where or what tome to take my car. It was not cleaned properly and literally water sprayed on the wheels, it had not been washed.

09 June 2019

service

2.5

As explained , customer service on the phone was lackadaisical, did not phone back, didn't give me the answers I needed at the time regarding services, free end of warranty service etc ..

07 June 2019

sales

5

Everything has been amazing and Paul made delivery very special indeed and his manager even came to see if I was happy with my purchase

05 June 2019

sales

5

Very good experience and good customer service. The agent who assisted us (Raazi) was great, very helpful

03 June 2019

service

4

Easy, straightforward procedure.

29 May 2019

service

2

Bad customer service

28 May 2019

service

4

Car drove better and had been cleaned

27 May 2019

service

4

Welcoming and friendly. Only downside too long wait for a service appointment

25 May 2019

service

5

I was very satisfied

25 May 2019

service

5

All my questions were answered

25 May 2019

service

3

I didn't feel I got any consultation or updates this time. I got an email asking me to approve my service - but when I clicked the link, it said that the service centre had already sent it to Mini. I don't feel I really understand what they did.

23 May 2019

service

5

So helpful

22 May 2019

service

4

This was the first time I had used Williams in Liverpool and I had not realised that the service department was separate from sales.The centre was VERY busy when I dropped my car off (a little late)-it was difficult to find a space to even leave it

21 May 2019

service

2

I booked it in for its 3 year warranty check and MOT. When I arrived I was told it was due a brake fluid change but that could not be done until the end of May (a restriction in the car's software was the reason I think). So I have to bring the car i

20 May 2019

service

2

Hood not working on return, warning light !!!

19 May 2019

sales

5

Jo sorted everything would not go anywhere else

18 May 2019

service

2

As above, below usual standard by far

13 May 2019

service

5

Very good service/

06 May 2019

service

1

Still waiting for them to contact me nearly 2 weeks later to solve my problem

06 May 2019

service

5

See above

06 May 2019

service

4

Only problem difficult to book service by phone as they seemed too busy.

04 May 2019

service

2

I have been to mini with the above failure of the car and a booked service and neither occasion was the booked courtesy car available, only because I had a dealings with Warrington did I know and pointed out that you deal with eurocar!

29 April 2019

service

1

As above. Poor communication, no apology offered. Had also noted down a number of small issues with car which weren't addressed.

26 April 2019

service

3

No information received when collected

26 April 2019

service

2.5

I have confidence in the workshop staff at Williams Liverpool, but the rest of the business seems unable to deliver "above and beyond" that I have experienced at other dealerships.

24 April 2019

service

5

Loved the video that was sent to me, very informative ??

22 April 2019

service

4

Would have been completely satisfied if telephone calls where answered promptly. This is a common issue with Williams.

22 April 2019

service

2

Was told I would get a phone call when ready. Did not receive one. I had to call up to find out what was happening. Arrived to pick up my car, had to wait 40 minutes to be served. No apology for the wait.

22 April 2019

service

5

Boss

20 April 2019

service

4

Host on reception could have been more welcoming

20 April 2019

service

5

Still waiting to hear what bmw mini Liverpool

19 April 2019

service

3

Apparently the car was not valeted due to time even though it was dropped off the night before

19 April 2019

service

4

Job done eventually

18 April 2019

service

4.5

only criticism is that no transport was provided to and from my home.