The service was expensive and didn't include a tyre pressure check but the car is running noticeably better.

Had to ask for car to be washed and hoovered and wait further

Staff are very helpful and service is great

Received no call during the day had to call Mini. When I collected car I paid £317 only to be told I needed another service in 30 miles which would be further £120... had to ask for manager.

As previously stated ,I have only positive remarks 're your sales executive, Jo.

Derek Bushell looked after us from the moment we set foot inside the Mini Centre and he is a credit to your sales staff, I would definitely buy another car from him again, very pleased with the whole experience.

Actual work carried which they did do was good hover, the communication was very bad also went to collect the car same day to be told sorry it's not ready needs to be tested on the repair of roof as it's raining they can't do. Next work not been done

No hassle,customer experience, nice and clean premises with refreshments.

On the day- completely satisfied Booking appointment -dissatisfied

Megan was a pleasure to do business with, she kept me informed of the progress of my car. It was a big surprise to receive a Williams teddy and a bouquet flowers. little touches make a big impression :)

Great sales rep

Love the friendly, knowledgable staff

everything was done and I was contacted to let me know that the car was ready

Quick and friendly service

Would have been five stars but I left some money in the centre arm rest of my old car and although I contacted the centre very quickly it could not be found.

The staff were all very friendly and helpful. The service was completed quite quickly . I was told the car would be valeted, however it had barely been skimmed over. The service was very expensive considering so little was actually done to the car.

My experience was not good. I did not get a call the day before as i was told I would and was not told where or what tome to take my car. It was not cleaned properly and literally water sprayed on the wheels, it had not been washed.

As explained , customer service on the phone was lackadaisical, did not phone back, didn't give me the answers I needed at the time regarding services, free end of warranty service etc ..

Everything has been amazing and Paul made delivery very special indeed and his manager even came to see if I was happy with my purchase

Very good experience and good customer service. The agent who assisted us (Raazi) was great, very helpful

Easy, straightforward procedure.

Bad customer service

Car drove better and had been cleaned

Welcoming and friendly. Only downside too long wait for a service appointment

I was very satisfied

All my questions were answered

I didn't feel I got any consultation or updates this time. I got an email asking me to approve my service - but when I clicked the link, it said that the service centre had already sent it to Mini. I don't feel I really understand what they did.

So helpful

This was the first time I had used Williams in Liverpool and I had not realised that the service department was separate from sales.The centre was VERY busy when I dropped my car off (a little late)-it was difficult to find a space to even leave it

I booked it in for its 3 year warranty check and MOT. When I arrived I was told it was due a brake fluid change but that could not be done until the end of May (a restriction in the car's software was the reason I think). So I have to bring the car i

Hood not working on return, warning light !!!

Jo sorted everything would not go anywhere else

As above, below usual standard by far

Very good service/

Still waiting for them to contact me nearly 2 weeks later to solve my problem

See above

Only problem difficult to book service by phone as they seemed too busy.

I have been to mini with the above failure of the car and a booked service and neither occasion was the booked courtesy car available, only because I had a dealings with Warrington did I know and pointed out that you deal with eurocar!

As above. Poor communication, no apology offered. Had also noted down a number of small issues with car which weren't addressed.

No information received when collected

I have confidence in the workshop staff at Williams Liverpool, but the rest of the business seems unable to deliver "above and beyond" that I have experienced at other dealerships.

Loved the video that was sent to me, very informative ??

Would have been completely satisfied if telephone calls where answered promptly. This is a common issue with Williams.

Was told I would get a phone call when ready. Did not receive one. I had to call up to find out what was happening. Arrived to pick up my car, had to wait 40 minutes to be served. No apology for the wait.

Boss

Host on reception could have been more welcoming

Still waiting to hear what bmw mini Liverpool

Apparently the car was not valeted due to time even though it was dropped off the night before

Job done eventually

only criticism is that no transport was provided to and from my home.