Hard sell of unnecessary parts - break discs and told to watch video which didn't show them. Car computer not reset at previous service

Vehicle assessed, parts ordered in and replacements delivered and fitted within 24hrs.

As above I couldn't fault the attention and detail given to me by Jo who took time to address all my queries.

Sue Cook, who helped me with the scheduling, was truly excellent and deserves commendation for her work.

The delivery and handover of my vehicle was poor. I wasn't kept informed from the dealer when my car would be ready to collect. I had been promised mats they weren't in the car I had to ask for them. I paid for guard x I had to ask about this. More

There was a job outstanding on the job card (regarding the passenger side headlight) when I collected the vehicle, no explanation given. Also, the vehicle was not ready at the allocated time, which meant me driving back to St Helens in rush hour.

The staff were not particularly helpful The ambience is very clinical and there is no friendly welcome. It's all a bit cold really

All work carried out and Car was beautifully valeted

Purchase was organised efficiently and all requirements were met. Delivery was perfect and Jo and Nick went the extra mile with the service and occasion of collecting our new car.

As above.

We felt vey comfortable with the whole buying experience.

Nothing was to much trouble

Overall - but my only negative would have been the sales rep made an assumption I was taking a new car and carrying payments of my previous car before it was confirmed with the finance company. Need to be more vigilant before final sign off.

able to sort car out with little dramas

I have been a williams mini customer for over 15 years - the service is always first class and I always feel that I get a great deal too

A really informative and attentive team

They had the exact car I wanted in stock so the wait was minimal, the delivery was prompt and the car was perfect. Especially in such a busy period around Christmas time!

You charged me for the for the engineering problems and I had to pay a large sum for the work carried out an exorbitant sum.

Dealt with car quickly, pleasant surroundings, friendly staff

Had my car for over 3weeka for a MOT and some warranty work. Can never get through on the phone lines and no one calls you back.

Despite my car being less than 3 years old I had to pay for the service due to excess mileage over contract. Why when making the booking was this not raised?

Very quick service

Made to feel a valued customer and welcomed on arrival

Good clean reception pleasant people.

Our mini, purchased from others, had not been serviced by a mini dealership however once it was serviced by William's in Liverpool it now runs like a dream

Informed at every step and treated with care. My mini was built and delivered faster than I thought it would be and I absolutely loved receiving emails informing me of the progress.

Overall experience was very good with comfortable service lounge friendly and helpful staff and service done in the time indicated.

They couldn't have been more helpful and accommodated everything i asked

Did not receive any call to say my car was ready when it should have been, could not get any reply from telephoning was put on hold for 10 minutes decided to drive down and found my car sitting outside reception.

Car returned late due to lack of service receptionists. Promised Brake condition report not provided.

Fast Lane is brilliant, I get a slot to bring my mini in and then I can sit in comfort and read or catch up on emails, with coffee, tea or water provided.

Second time I’ve been to the same Mini Centre and staff were really helpful e.g. in creating the car and giving info about finance etc. Given the chance for a test drive where I live rather than in the city and the car was delivered to my house.

Pleasant telephone staff when booking and full explanation from a service engineer about the work performed when I collected the car.

Only aspect of the experience was contacting the department!

the staff was very helpful and very friendly and they also showed me all around the car and how every thing works and they was always ready with a cup of coffee and a smile

Kept aware of where things were up to at all times. All adaptations required were organised by the centre staff prior to me collecting my vehicle.

Easy

Quick and straight forward

Rating is high; had to book car in three weeks ahead of job; if done sooner would have given higher rating.

Fab as slways

As above

My salesman Derek is fab!

Lovely showroom, always hospitable offering drinks to myself, husband and children. Nothing was too much trouble.

Very satisfied with the service. The car felt like a new car when I picked it up. Obviously I don't know anything about engines but the car drove great and it had been professionally cleaned.

The time was as expected and didn’t expect the car to be washed as well!!

Megan Ward was excellent!this is my third mini and this was the best experience I have had, from keeping me up to date to just a simple smile and conversation will in the show room.

Helpful and efficient.

Very friendly, helpful professional staff in a comfortable environment.

Jobs done that recall was for

Very pleased with mini centre Williams especially Jo the lady who I have dealt with on 3 occasions while getting my Mini Countryman.She was very good and explained everything about the new model.So 5 stars to all .