When we collected the MINI, Paul had arranged for it to be wrapped up and included a teddy bear and some beautiful flowers which made the experience so special. He set the radio, phone, automatic lights and screen wipers so all we had to do was drive

Difficult to get updates & through to service team. Told car would ready within 40mins at 11.40. When I arrived at 12.50 the car still wasn't ready.

Very satisfied from start to finish. Always kept up-to-date with the progress of my new car. Collected on the date the supplied.

I called to book my car in for a service, the attitude of the girl on the phone was dismissive to say the least - I'm not sure tutting when I couldn't remember my original registration is good customer service practice.

All the team were amazing making sure we had everything we needed and also kept in contact with us every step of the way

Amazing service as always

Salesman, Harry Whitcomb, was really friendly, helpful and professional.

Derek was extremely helpful; he explained my options, I told him what I wanted and I ended up with my dream car!!

The purchase of our mini was straight forward. When our car was ready for collection, it was covered and gradually revealed by Raazi. There was a great sense of anticipation and excitement, with flowers and a lovely teddy bear. Thank you.

Service was showing on dash so rang to book in ,car was in at 8am wasn't finished till 5pm so had no car all day had to walk to train station to get home then train to pick up and was told it actually didn't need a service and hasn't had it done

I would have given more but it took me 4 weeks to get my mini booked in for a service recently which seemed too long

Extremely satisfied

Although I believe that the sale staff progressed events as quickely as they could, it is clear that something was wrong in the BMW AUV inspection and servicing process.

Good service, just takes long time to book in

We had hardly any communication from the service centre .one initial curtesy call then nothing else , not even a call to say the car was ready had to phone to find out for ourselves . It also had a mot and we were not given any info.

Had no issues

Great service Made experience special Salesperson great. Explained car features and left me ready to drive away and fully utilise these. Nothing was too much trouble.

Had to delay collection 2 weeks due to surgery this was no problem and scheduled to suit me

The service was done well. I'd asked about a scratch that needed looking at, thinking they would do the work the same time my service was being done. At no point was it explained to me that an estimate would be done first.

Handled my service extremely poorly and unprofessionally

Delivery was prompt and very effiecfnt without being rushed.

My car was delivered quickly

It would have been 5 stars if my roof had been cleaned properly and a wipe over on the inside

All went ahead as arranged very smooth

All ok

Excellent service

When dropping off the car I'm always asked what time I'd like to pick it up. Every time when I arrive to pick up the car it isn't available. Need to adjust your estimates and that way you won't fail expectations.

Excellent dealing with my Mini Sales Contact: Jo Barber

No problems

On drop off and collection of my car for a service (booked in advance) I was made to wait in the region if 30mins to an hour. Other than been told to where to sit when I arrived there was no acknowledgment that I was waiting.

Very difficult to get through on the phone to the person Whois looking after the car- constantly engaged whether it is for a service and on this occasion, a mot. Would ideally like notification when mot is due as it struggled to get my mini booked

Always told to ask for a named person who is never there Text sent saying when you attend ask for Jamie who is never in the office twice now i've Been told to.ask for him is he a person

Great friendly service, looked after well by the salesman at the dealership. He would go above ans beyond on every visit (Harry Whitcomb, Williams Liverpool).

They said they'd fixed the light, but didn't & haven't still.

mini mot'd, not sure service had been done rang up left message for a call back still waiting. Was told brake pads needed changing at 80%, had them done, garage where done said at least 18 months left on them !

I am very pleased with the close attention received from Williams Mini.

Man very helpful

Dealership was well presented and we were dealt with by an excellent salesperson.

Great staff

The Customer Service rep on the day was very helpful but I received confusing information as to when I should bring my car in to link with MOT. Then phoned by somebody from Williams asking if I had made an MOT appt when it had been scheduled already

Work was completed effectively and on time but car was returned dirty and unvaleted. I would have expected car to be washed and vacumm prior to return.

It was OK but they were supposed to wash car and we don't think this was done. Charge was extremely expensive

Expertise and quick resolution of the problem.

Car was finished on time and clean - looked great

Good service and eye to detail

Megan was a star, really helpful and informative

The lady dealing with me was very efficient & sorted everything well.

Did not get the service summary health check

My only issue was how long it took to get the service- a month as they were so booked up!

The staff were very friendly and extremely helpful especially the sales advisor I dealt with