No longer pay for taxi home, once Car is dropped off - wasn't informed until I arrived. Reception agreed to phone me when the car was ready, at 3. No call, apparently she had a dentist appointment!

Good staff and facilities.

The staff were all really friendly, but this was my first visit to the service centre so i wasnt really sure what the process was. I left my keys with reception and then didnt really know what would happen next.

Car was not cleaned properly, otherwise it would have been 5

Every request complied with efficiently.

Unhelpful and poor feedback when asked questions about work complete on car

Expensive to replace a fuse

Constantly told that we will receive a return call. Never happens. Always have to chase. Vehicle brought in for service 3 weeks ago Faulty Sat Nav screen. Williams can't fix and will look into this and come back to us (warranty repair) Still waiting!

Told to bring my car in at 8.30 am and I was still waiting in reception with other people till about 9.30am till I was booked in.

My only issue is cost, and for a first service it was quite expensive in my opinion...but that's the going rate I suppose.

This is the second Mini i have purchased through Williams and our sales man Derick Bushell is simply outstanding, no pressure and works to get you what you want.

The individual attending to us was unsure how to answer questions posed over servicing of the car in the future. Stated on work carried out document that the vehicle had been washed and vacuumed, but this was incorrect, the car hadn't.

No problems

Great service

Professional service, all questions answered. Special thanks to Dereck Bushell who made the whole process pleasurable

The customer care was extremely good. The experience of picking up my car was excellent.

I was treated very well all concerned were extremely helpful

Knowledgeable and helpful attention from our salesman Razzi.

Very good service by very professional people,who know what they are doing.

Again this was due to Jo Barber.

Dropped car off in the morning and was seen within 5 minutes. Collected the car in the evening and once again was dealt with quickly. Car has service pack, so nothing to pay and a nice clean car to go home in.

Excellent service from start to finish

technical service and customer service excellent, endless struggle to find somewhere to park annoying, why not do valet parking like the US?

Efficient service with a welcoming feel, unlike other dealerships I've been that are very pretentious and 'snobby'

5 mini will be back

Friendly staff

Staff were friendly, knowledgeable and helpful, Sam in particular, put me at ease, kept me informed all along could not have asked for a better service.

The past visits to the garage have always included a full valet service which was exceptional. Our recent visit the car only had the front mats and wells valeted which was disappointing.

I had a 90 minute appointment but the service was late getting started and it was two and a half hours that I waited.

The staff were so friendly and helpful made me feel very relaxed explained everything in great detail answered all my questions it was a very pleasant experience Thankyou very much.

Good service

Given a bill which was wrong,300 pounds too much.Garage was advised that I had a service package.

Excellent customer service and service

Excellent service.

Great service, car finished earlier than expected and everything explained clearly

Caring professional but personal service

After 30+ years of company cars the day of my collecting my mini was super special and Jo made it even more special by having the car wrapped up for an exciting reveal plus gave me beautiful flowers and a very thorough overview of the car etc

Great Custer service and welcoming environment

Excellent service given by Jo, pleasant surrounding

Service light is still on. Faulty light indicator is still on. Very late in terms of the car being ready.

I spent 2 hours of my Saturday having to go back because they forgot to reset my dashboard.

From start to finish the experience has been excellent. Jo's attention to detail was great in listening to my requirements and making sure the deal was right with all the features I wanted. From opening the showroom door the service has been 10/10

Friendly knowledgable staff. Kept informed throughout the process

With my car going in under. Warranty for a cruise control problem .I was not offered a courtesy car

Bright inviting showroom with very able, knowledgeable staff who can very capably take youthrough all the features and options on the vehicles. We met a very good sales person who helped us indeed in buying our MINI

Sales assistant Jo was great from start to finish had time for you no pushy gimmicks. A pleasure to buy our second Mini from Williams at Liverpool after having bad experiences with customer services at the Mini centre in Chester.

Very happy

From start to finish the sales person Joanne barber was brilliant. Nothing was too much trouble.

Good pleasant service but did not clean car and had to wait for it to be done.

Jamie dealt with me and she was lovely! However, I was unaware when driving away after picking up my car that I needed two new front tyres as they were below the legal limit! The person servicing my car could have told me this as it was important.