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Customer Reviews.

service

3

No longer pay for taxi home, once Car is dropped off - wasn't informed until I arrived. Reception agreed to phone me when the car was ready, at 3. No call, apparently she had a dentist appointment!

04 November 2019

sales

5

Good staff and facilities.

02 November 2019

service

3

The staff were all really friendly, but this was my first visit to the service centre so i wasnt really sure what the process was. I left my keys with reception and then didnt really know what would happen next.

31 October 2019

service

4

Car was not cleaned properly, otherwise it would have been 5

28 October 2019

service

5

Every request complied with efficiently.

28 October 2019

service

2

Unhelpful and poor feedback when asked questions about work complete on car

26 October 2019

service

4

Expensive to replace a fuse

24 October 2019

service

2

Constantly told that we will receive a return call. Never happens. Always have to chase. Vehicle brought in for service 3 weeks ago Faulty Sat Nav screen. Williams can't fix and will look into this and come back to us (warranty repair) Still waiting!

23 October 2019

service

1

Told to bring my car in at 8.30 am and I was still waiting in reception with other people till about 9.30am till I was booked in.

23 October 2019

service

4

My only issue is cost, and for a first service it was quite expensive in my opinion...but that's the going rate I suppose.

21 October 2019

sales

5

This is the second Mini i have purchased through Williams and our sales man Derick Bushell is simply outstanding, no pressure and works to get you what you want.

20 October 2019

service

1.5

The individual attending to us was unsure how to answer questions posed over servicing of the car in the future. Stated on work carried out document that the vehicle had been washed and vacuumed, but this was incorrect, the car hadn't.

18 October 2019

sales

5

No problems

16 October 2019

sales

5

Great service

16 October 2019

service

5

Professional service, all questions answered. Special thanks to Dereck Bushell who made the whole process pleasurable

14 October 2019

sales

5

The customer care was extremely good. The experience of picking up my car was excellent.

11 October 2019

service

5

I was treated very well all concerned were extremely helpful

11 October 2019

sales

5

Knowledgeable and helpful attention from our salesman Razzi.

10 October 2019

sales

5

Very good service by very professional people,who know what they are doing.

08 October 2019

sales

5

Again this was due to Jo Barber.

08 October 2019

service

5

Dropped car off in the morning and was seen within 5 minutes. Collected the car in the evening and once again was dealt with quickly. Car has service pack, so nothing to pay and a nice clean car to go home in.

07 October 2019

sales

5

Excellent service from start to finish

07 October 2019

service

4

technical service and customer service excellent, endless struggle to find somewhere to park annoying, why not do valet parking like the US?

06 October 2019

service

5

Efficient service with a welcoming feel, unlike other dealerships I've been that are very pretentious and 'snobby'

06 October 2019

sales

5

5 mini will be back

06 October 2019

service

5

Friendly staff

06 October 2019

sales

5

Staff were friendly, knowledgeable and helpful, Sam in particular, put me at ease, kept me informed all along could not have asked for a better service.

05 October 2019

service

2

The past visits to the garage have always included a full valet service which was exceptional. Our recent visit the car only had the front mats and wells valeted which was disappointing.

04 October 2019

service

3

I had a 90 minute appointment but the service was late getting started and it was two and a half hours that I waited.

04 October 2019

sales

5

The staff were so friendly and helpful made me feel very relaxed explained everything in great detail answered all my questions it was a very pleasant experience Thankyou very much.

03 October 2019

sales

5

Good service

01 October 2019

service

3

Given a bill which was wrong,300 pounds too much.Garage was advised that I had a service package.

30 September 2019

service

5

Excellent customer service and service

29 September 2019

sales

5

Excellent service.

29 September 2019

service

5

Great service, car finished earlier than expected and everything explained clearly

29 September 2019

sales

5

Caring professional but personal service

27 September 2019

sales

5

After 30+ years of company cars the day of my collecting my mini was super special and Jo made it even more special by having the car wrapped up for an exciting reveal plus gave me beautiful flowers and a very thorough overview of the car etc

24 September 2019

sales

5

Great Custer service and welcoming environment

23 September 2019

sales

5

Excellent service given by Jo, pleasant surrounding

22 September 2019

service

1

Service light is still on. Faulty light indicator is still on. Very late in terms of the car being ready.

22 September 2019

service

3

I spent 2 hours of my Saturday having to go back because they forgot to reset my dashboard.

21 September 2019

sales

5

From start to finish the experience has been excellent. Jo's attention to detail was great in listening to my requirements and making sure the deal was right with all the features I wanted. From opening the showroom door the service has been 10/10

20 September 2019

sales

5

Friendly knowledgable staff. Kept informed throughout the process

20 September 2019

service

4

With my car going in under. Warranty for a cruise control problem .I was not offered a courtesy car

19 September 2019

sales

5

Bright inviting showroom with very able, knowledgeable staff who can very capably take youthrough all the features and options on the vehicles. We met a very good sales person who helped us indeed in buying our MINI

16 September 2019

sales

5

Sales assistant Jo was great from start to finish had time for you no pushy gimmicks. A pleasure to buy our second Mini from Williams at Liverpool after having bad experiences with customer services at the Mini centre in Chester.

15 September 2019

sales

5

Very happy

11 September 2019

sales

5

From start to finish the sales person Joanne barber was brilliant. Nothing was too much trouble.

11 September 2019

service

4

Good pleasant service but did not clean car and had to wait for it to be done.

09 September 2019

service

3

Jamie dealt with me and she was lovely! However, I was unaware when driving away after picking up my car that I needed two new front tyres as they were below the legal limit! The person servicing my car could have told me this as it was important.