Good pleasant service but did not clean car and had to wait for it to be done.

The long waiting time for the car to be returned

Great communication

Jamie dealt with me and she was lovely! However, I was unaware when driving away after picking up my car that I needed two new front tyres as they were below the legal limit! The person servicing my car could have told me this as it was important.

Andy and Joan superb

Your service men have always been very quick & experienced in what they are doing.

Sam was really helpful and made the whole process easy

Ieishia the service advisor is great to deal with. Always extremely helpful and knows her job. Customer service skills par excellence. The only thing that prevented a completely satisfied rating is that it is difficult to speak to service by phone

Efficient courteous

The Lady in the dealership Ms. Jo Barber was very helpful and went out her way for us and sorted everything out without any hassle or stress as i was let down by another dealership on different make of car.

Speaks for itself.

Reported a job on my car to be looked at . I was informed the fault doesn't exist.. but it does

Staff were very welcoming and supportive

My car failed its MOT needing new tyres. Wasn't told all day until I turned up at 5.10pm as agreed, waited 45 mins before any even spoke to me by which time is was too late for me to arrange the tyres to be replaced at any garage in time for the MOT.

Jamie the service person at BMW Williams Liverpool was excellent, informative and helpful.

I was provided with incorrect information by Mini about when you can renew your MOT which resulted in my MOT now falling due a month earlier

Very helpful, contacted me as soon as the car was ready for collection and the car had been cleaned, that was the icing on the cake.

Extremely unhappy regards the MOT & service. MOT incorrect mileage recorded. No detail about service records eg tyre wear. Car not washed.

Job explained, reasonable price, trustworthy

Warranty mix up. Charged when covered by mini cherished warranty. Eventually got money paid refunded.

I booked my car in the day before (or thought I did), after explaining my problem to three different females on the phone. Arrived the day after, absolutely no trace of my calls the day before and NOT booked in either! Thereafter, it was fine.

Razzi was knowledgable and gave good customer service.

No problems

The staff are great, but the system is weird. Why do I have to wait to see a specific person? I had to wait several minutes when other staff weren't doing anything. Also, if I hadn't asked, I wouldn't have known about the taxi service.

Car picked up and returned to us having completed service and cleaned car

Well looked after by Sam in the dealership in Liverpool and the big reveal was so exciting made it extra special.

Very happy

I was satisfied before signing the contract. After that, it was always slow to get a response. And no contact from the dealer after collecting the car. In the car, there is only a customer manual. I would expect to see other documents.

I was disappointed that the car was not cleaned, when I asked the receptionist she just said it is normally cleaned why was yours not? I

everything was excellent

Detailed info about my car

They were very helpful even though I arrived late for my appointment

The service was expensive and didn't include a tyre pressure check but the car is running noticeably better.

Had to ask for car to be washed and hoovered and wait further

Received no call during the day had to call Mini. When I collected car I paid £317 only to be told I needed another service in 30 miles which would be further £120... had to ask for manager.

Staff are very helpful and service is great