able to sort car out with little dramas

I have been a williams mini customer for over 15 years - the service is always first class and I always feel that I get a great deal too

A really informative and attentive team

They had the exact car I wanted in stock so the wait was minimal, the delivery was prompt and the car was perfect. Especially in such a busy period around Christmas time!

You charged me for the for the engineering problems and I had to pay a large sum for the work carried out an exorbitant sum.

Dealt with car quickly, pleasant surroundings, friendly staff

Had my car for over 3weeka for a MOT and some warranty work. Can never get through on the phone lines and no one calls you back.

Very quick service

Despite my car being less than 3 years old I had to pay for the service due to excess mileage over contract. Why when making the booking was this not raised?

Good clean reception pleasant people.

Made to feel a valued customer and welcomed on arrival

Our mini, purchased from others, had not been serviced by a mini dealership however once it was serviced by William's in Liverpool it now runs like a dream

Overall experience was very good with comfortable service lounge friendly and helpful staff and service done in the time indicated.

Informed at every step and treated with care. My mini was built and delivered faster than I thought it would be and I absolutely loved receiving emails informing me of the progress.

They couldn't have been more helpful and accommodated everything i asked

Did not receive any call to say my car was ready when it should have been, could not get any reply from telephoning was put on hold for 10 minutes decided to drive down and found my car sitting outside reception.

Car returned late due to lack of service receptionists. Promised Brake condition report not provided.

Fast Lane is brilliant, I get a slot to bring my mini in and then I can sit in comfort and read or catch up on emails, with coffee, tea or water provided.

Second time I’ve been to the same Mini Centre and staff were really helpful e.g. in creating the car and giving info about finance etc. Given the chance for a test drive where I live rather than in the city and the car was delivered to my house.

the staff was very helpful and very friendly and they also showed me all around the car and how every thing works and they was always ready with a cup of coffee and a smile

Kept aware of where things were up to at all times. All adaptations required were organised by the centre staff prior to me collecting my vehicle.

Pleasant telephone staff when booking and full explanation from a service engineer about the work performed when I collected the car.

Only aspect of the experience was contacting the department!

Easy

Fab as slways

Quick and straight forward

Rating is high; had to book car in three weeks ahead of job; if done sooner would have given higher rating.

As above

My salesman Derek is fab!

Very satisfied with the service. The car felt like a new car when I picked it up. Obviously I don't know anything about engines but the car drove great and it had been professionally cleaned.

Lovely showroom, always hospitable offering drinks to myself, husband and children. Nothing was too much trouble.

Megan Ward was excellent!this is my third mini and this was the best experience I have had, from keeping me up to date to just a simple smile and conversation will in the show room.

The time was as expected and didn’t expect the car to be washed as well!!

Helpful and efficient.

Very friendly, helpful professional staff in a comfortable environment.

Jobs done that recall was for

Very pleased with mini centre Williams especially Jo the lady who I have dealt with on 3 occasions while getting my Mini Countryman.She was very good and explained everything about the new model.So 5 stars to all .

Helpful sales person (jack) kept me up to date and was very welcoming and guided me through the process really well.

The staff our really good

Very helpful

Had to wait whilst car was cleaned and there was some issue with finding the correct service on your computer

Completely satisfied. Jo was brilliant and made sure everything ran smoothly

Felt very welcome in the showroom. Handover was exceptional!! An experience that I will never forget!

Because you kept in touch with me every step of the way, answered all my questions and always found time to talk to me

The car was ready when it was meant to be. I was also very impressed with the video that was sent to my mobile phone.

Very personalised care service from start to finish. Excellent customer focused care.

As above. The only positive in all of this was Keith, who works at Williams Liverpool and was extremely polite and considerate when I finally picked my car back up.

Great service from both service and parts departments

Staff knowledgeable and approachable

Staff were very helpful