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Customer Reviews.

sales

5

Laura Roberts was fantastic!

06 January 2020

service

4

Good communication

29 December 2019

service

3

The customer service was good in general but even though my car was under warranty I had to collect it and when I opened my boot it looked like it had been ransacked. The boot was totally upside down and the car was filthy

29 December 2019

service

3

Only had a MOT asked not to wash the vehicle but returned to collect and still had to wait over 20mins for car as it was being washed dispirit being car the car was ready.

29 December 2019

service

3.5

My car had its MOT. I did not receive the certificate. I was promised it would be sent in the post, the work was done on the 16th and I've still not received it.

28 December 2019

service

5

Excellent service always at Williams.

28 December 2019

service

5

Polite and professional

22 December 2019

service

5

No problems

22 December 2019

sales

5

Everyone I dealt with wanted to help me get the mini I wanted and not just sell me any car. The cars are amazingly good quality and super to drive. I was kept up to date with each stage of my car being build via emails which was a great features.

22 December 2019

sales

5

Everyone was welcoming, offering drinks, chatting and smiling. The collection of my car was unexpected, with it being covered for Raazi to reveal it. He then spent time with showing me what everything was and connecting my phone to the car too.

21 December 2019

service

3

Was told courtesy car wasn't needed but had to wait in service Center for over two hours. And the answer to question 1 also does not help

19 December 2019

sales

5

Very helpful team.

16 December 2019

sales

5

My sales person is Jo Barber. I have bought 3 cars from her. She provides excellent service and seems to always get a great deal for me

16 December 2019

sales

5

Excellent sales representative professional and knowledgeable

15 December 2019

service

5

I booked my car in for the first MOT plus service and warranty check. The service provided on the day was explained to me and was carried out with no delay. My car was valeted ready for collection. I was very pleased with the whole experience.

13 December 2019

service

2

Car wasn't washed on collection, book wasn't stamped. I've not been happy with Williams in the last couple of years. Had a small body repair completed that was very poor quality, yet it was sent to my home so obviously wasn't quality checked.

13 December 2019

service

4

Staff were helpful and polite , just disappointing that the delay in servicing the car caused me to cancel a medical appointment for my mother.

12 December 2019

service

1.5

After the initial problem with the booking I was told that they could fit my car in for a service although they were somewhat reluctant to do it in 3 - 4 hours (this was the estimate given at the time of my booking). The car hasn't been cleaned.

11 December 2019

sales

4

Only issues was getting hold of sales team via the switchboard

10 December 2019

service

5

good

10 December 2019

sales

5

Sales rep very good ,answered all my questions

09 December 2019

service

1

See above, to carry on. When picked up my car told verbally nothing in writing, typed or handwritten that shortly rear brake disks needed replacing and head gasket failing, leaking into no1 spark pug.but turns out cam cover not head gasket!

08 December 2019

sales

5

Flowers presented were a nice touch and Harry even gave my son a teddy he had been playing with. Nice spontaneous act.

08 December 2019

service

5

All operations carried out flawlessly even down to a thorough cleaning of a road salt covered filthy car.

07 December 2019

service

5

Completely satisfied

03 December 2019

service

5

I was looked after extremely well by all of your staff. Special mention to the young lady who booked the vehicle in and looked after me whilst I waited for it to be completed. She was very pleasant and competent.

02 December 2019

service

5

Warm welcome and subsequent care by Pauline. Desk assistant, Paula, was excellent and job was completed in good time.

02 December 2019

service

5

Staff and facilities

30 November 2019

service

5

Always kept informed and excellent customer service

26 November 2019

service

2

They struggle to book appointments, and don't appreciate people's time. Warranty work was booked in... appointment was not actually booked in and then booked in only for half of the work to be complete, so had to travel in to book it in again.

23 November 2019

service

4

For once I had a lovely lady called Paula looking after me this hasn't been the case usually previously had extremely rude staff dealing with me

21 November 2019

service

5

Courteous and professional staff, excellent communication, couldn't fault the service at all

21 November 2019

service

5

Service was completed on time and I was kept in touch. A small correction had to be made, but the staff organised everything

21 November 2019

service

5

Service was fast and efficient

14 November 2019

sales

5

Fantastic service.

10 November 2019

sales

4

Decent service

10 November 2019

service

4.5

Sam

09 November 2019

sales

5

Great experience from the start (ongoing). Warm welcome to Williams' showroom and excellent support throughout the process. At no point did I feel I was getting a hard sell/sales pitch (which puts me off so many car showrooms).

08 November 2019

service

5

Gareth Smith at Warrington Halliwell Jones went above and beyond to make my experience amazing...he even came in on his day off to do the handover of my new vehicle. He made it a very exciting and personal experience. What a lovely friendly guy ..

08 November 2019

service

4

Nothing personal

07 November 2019

service

3

No longer pay for taxi home, once Car is dropped off - wasn't informed until I arrived. Reception agreed to phone me when the car was ready, at 3. No call, apparently she had a dentist appointment!

04 November 2019

sales

5

Good staff and facilities.

02 November 2019

service

3

The staff were all really friendly, but this was my first visit to the service centre so i wasnt really sure what the process was. I left my keys with reception and then didnt really know what would happen next.

31 October 2019

service

5

Every request complied with efficiently.

28 October 2019

service

4

Car was not cleaned properly, otherwise it would have been 5

28 October 2019

service

2

Unhelpful and poor feedback when asked questions about work complete on car

26 October 2019

service

4

Expensive to replace a fuse

24 October 2019

service

2

Constantly told that we will receive a return call. Never happens. Always have to chase. Vehicle brought in for service 3 weeks ago Faulty Sat Nav screen. Williams can't fix and will look into this and come back to us (warranty repair) Still waiting!

23 October 2019

service

1

Told to bring my car in at 8.30 am and I was still waiting in reception with other people till about 9.30am till I was booked in.

23 October 2019

service

4

My only issue is cost, and for a first service it was quite expensive in my opinion...but that's the going rate I suppose.