About Your Local MINI Retailer | Williams Liverpool

OUR CUSTOMER REVIEWS.

SERVICE

4.5

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

124 ratings and 88 comments received in the last 90 days.

13 January 2026

Simple process kept up to date on progress etc

02 January 2026

Kept up to date at all stages of the buying and handover process.

01 January 2026

Well looked after

23 December 2025

Staff was very helpful

23 December 2025

Our sales advisor Charlie, had time and patience to go through every detail.

23 December 2025

Charlie at Williams Mini was excellent - explained everything in an appropriate level of detail and made sure he did everything he could to make sure the process went as smoothly as possible. Note that this score is for him and not the centre.

18 December 2025

Kathryn made the collection of our new car a really special event.

08 December 2025

Great customer service, very professional, very Happy with the hand over of my lovely new car

07 December 2025

Always bought my mini's here. Exceptional service every time.

04 December 2025

The salesperson Charlie McColl was friendly, professional and very knowledgeable regarding the plethora of mini products.

See all reviews

04 December 2025

See Above plus can also say all the other team members and Craig where helpful and great at explaining tech stuff to me as i am rubbish

02 December 2025

They kept me upto date with timings for delivery and when I went to collect they made me feel special with a big reveal and I got a lovely teddy bear!

29 November 2025

We had the pleasure of talking and getting advise with our decision of which mini to purchase off Kathryn Gillbanks She was fab ! She made our experience so easy , relaxed and answered all our questions . Her personalty and sense of humour 10/10

23 November 2025

The team- Dylan and David were very professional and helpful

20 November 2025

Excellent customer service by Derek. Kept me well informed at every step

18 November 2025

Charlie could not have been more instructive and helpful

16 November 2025

A bit more communication on the expected ETA of vehicles in order to plan family matters

01 November 2025

Craig & Dillon looked after really well.

31 October 2025

I was kept up to date the whole way through, the car was delivered early and efficiently

31 October 2025

Williams Liverpool- Dylan and Craig were very helpful, made my buying experience excellent, 10/10 across the board! Well done ????

29 October 2025

Fantastic service from Charlie very helpful and knowledgeable without being pushy.

28 October 2025

Unexpected little touches such as flowers and the car in the showroom.

27 October 2025

I mainly deal with Charlie and a little with Craig, both were brilliant, professional, friendly,. etc

13 January 2026

Excellent service Staff knowledgeable and attentive

12 January 2026

Easy and good communication of expected finish time

10 January 2026

Brilliant customer service received from all staff members.

08 January 2026

pleased with the service

01 January 2026

Excellent service

01 January 2026

Staff were very welcoming and Morgan particularly attentive to ensure everything was to our satisfaction

26 December 2025

Very good service Very efficient service Friendly , helpful staff

21 December 2025

All excellent

20 December 2025

Quick pick up when I collected my mats.

19 December 2025

They clearly explained the parts of the car that had issues and needed repair.

See all reviews

18 December 2025

Dealt with very quickly

18 December 2025

James on the front desk was fabulous

18 December 2025

James served me last year so it was good to see him again

16 December 2025

Great customer service

16 December 2025

Due to little updated &length of time

16 December 2025

Lovely reception from Scott very helpful and obliging

15 December 2025

The team here was very helpful, and accommodating to my circumstances, as I was only visiting Liverpool, and prioritising time on my repair was important and understood. Morgan was very helpful, dealing with me through the whole process

14 December 2025

Everything straight forward really.

11 December 2025

They always deliver the best service

09 December 2025

despite it being expensive with all the other stuff i got out of it it was worth the cost. but. if you go to an independent you can drop/pick up the car in minutes. no waiting around

09 December 2025

Great service from Sott and colleagues>

06 December 2025

The staff in williams are very approciable,they make you feel relaxed and enjoy the whole process of buying a car or servicing

06 December 2025

From the moment I entered the building I was treated as a valued customer.

06 December 2025

Excellent customer service, got reminder text of date and time car due in garage, warm welcome from Scott on arrival made me feel like a valued customer.

06 December 2025

It was difficult to get through to the service team via phone. Scot the person who looked after me was very good though.

04 December 2025

Can't fault the service received by all staff, happy and courteous staff and it showed.

03 December 2025

Naseema was excellent and very communicative.

02 December 2025

Prompt service, reasonable prices

27 November 2025

Again Scott looked after me well and very friendly. Even though I had taken my car in a few times and had no car which was inconvenient to me I still felt they had my best interest and corrected the problem.

25 November 2025

I was happy with the service provided

25 November 2025

The service was a smooth process, efficient, explained everything in simple terms via a video of the service checks.

23 November 2025

Courteous and prompt but only a cursory clean. Cost disproportionate to the service

23 November 2025

It was like visiting family! Nothing was too much trouble!

21 November 2025

Fast and efficient, reasonable prices

21 November 2025

Was kept up to daye

20 November 2025

Efficient, pleasent staff. Service and MOT completed in expected time. I felt as if i was looked after as well as my car!

18 November 2025

Professional, knowledgeable and helpful employees. Great communication and efficient work.

18 November 2025

Not very as car was not cleaned. I will go back to Chester next year.

17 November 2025

Always receive excellent service

17 November 2025

Accommodating for my dropping off and collecting. This was slightly outside normal hours but staff were happy to help.

13 November 2025

Excellent professional service! The staff were very welcoming and friendly, good to know that I have this place on my doorstep if I ever need something else in the future

12 November 2025

James was easy to talk to and walked through everything to help things go smoothly

11 November 2025

Customer service exceptional And the repair to my car was an improvement but not fixed

11 November 2025

Very sleek and quick service

10 November 2025

I have given a 5 star rating, although there was one area an improvement could be made and that is in relation to the vehicle health check video that is sent out. Video and commentary are too fast making it difficult to follow

09 November 2025

Had basic communication with the team, no issues

09 November 2025

My car is always serviced quickly, courtesy car provided, and we deal with Scott. Scott is always friendly and gives high quality customer service.

09 November 2025

Excellent serivice

08 November 2025

Easy to book. Great staff

08 November 2025

Amazing service all the people are really attentive.

05 November 2025

AS above

04 November 2025

Very helpful and really nice environment with free refreshments on offer.

03 November 2025

Attentive and helpful and always friendly . Scott is fabulous !

03 November 2025

Satisfied with work. Promised car would be returned hovered - didn't happen. Promised a report on central consult display- didn't happen.

02 November 2025

Very

02 November 2025

I was advised that I would receive a message to make payment but didn't receive any such message.

02 November 2025

Excellent customer serivice

02 November 2025

Staff member pleasant and efficient. Job completed on time and at a time to suit me. Communication was good.

01 November 2025

Everything explained step by step.

27 October 2025

It took a lot longer than expected

26 October 2025

Easy to get everything done no fuss no hassle

23 October 2025

Very helpful

22 October 2025

See above and google review.

21 October 2025

Better than last time.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Williams Liverpool.

Address

4 Great Howard Street, Liverpool, Merseyside, L3 7HT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

0151 330 2100

Map

Areas served

Liverpool as well as surrounding areas including Birkenhead, Wallasey, Widnes and Prescot

View map

Address

4 Great Howard Street, Liverpool, Merseyside, L3 7HT

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

0151 474 2000

Map

Areas served

Liverpool as well as surrounding areas including Birkenhead, Wallasey, Widnes and Prescot

View map