About Your Local MINI Retailer | Williams Liverpool

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

96 ratings and 78 comments received in the last 90 days.

26 February 2026

Derek was great. He was friendly, knowledgable and listened to my preferences. He was also very patient with my indecisiveness. . I never felt pressured or unable to ask questions and came away with a great car and a really good deal. Thanks Derek

18 February 2026

Williams Liverpool were amazing, particularly Derek who looked after me and answered all my questions. He made me feel very special and was very knowledgeable and professional.

17 February 2026

Excellent customer service from both Craig and Kathryn at the Liverpool site. Couldn't recommend these enough and made the whole buying journey such a pleasure!

14 February 2026

Polite staff, kept me informed all the way through the process and answered my questions quickly.

12 February 2026

A satisfying experience in buying my new mini

10 February 2026

Welcoming, helpful and informative.

03 February 2026

Efficient, easy to get hold of, didn't feel pressured

29 January 2026

We found all staff were very approachable and professional, especially Charlie who really looked after us.

25 January 2026

Kathryn was so amazing. So helpful & friendly.

24 January 2026

I've really loved the whole experience. Dylan got in touch with me straight away after my enquiry and booked an appointment. The whole process was enjoyable, professional, and made me feel genuinely valued and well looked after.

See all reviews

22 January 2026

Couldn't have been happier with the service. Every member of staff was extremely helpful and really friendly.

21 January 2026

Great service

13 January 2026

Simple process kept up to date on progress etc

02 January 2026

Kept up to date at all stages of the buying and handover process.

01 January 2026

Well looked after

23 December 2025

Charlie at Williams Mini was excellent - explained everything in an appropriate level of detail and made sure he did everything he could to make sure the process went as smoothly as possible. Note that this score is for him and not the centre.

23 December 2025

Staff was very helpful

23 December 2025

Our sales advisor Charlie, had time and patience to go through every detail.

18 December 2025

Kathryn made the collection of our new car a really special event.

08 December 2025

Great customer service, very professional, very Happy with the hand over of my lovely new car

07 December 2025

Always bought my mini's here. Exceptional service every time.

01 March 2026

I had a wonderful experience all very straight forward. All the staff were very knowledgeable, extremely helpful

26 February 2026

Always find staff lovely and kind.

25 February 2026

From the moment I dropped off the vehicle to when I picked it up everyone was kind, courteous, friendly and professional. Morgan in particular was very good and kept me updated.

25 February 2026

End to end smooth service, kept informed and pleasant customer waiting area.

24 February 2026

Friendly quick and efficient

20 February 2026

Everything was done courteously and efficiently.

19 February 2026

Fantastic staff, great amenities and superb commication and service.

19 February 2026

Kathryn Gilbanks was superb from start to finish. We have bought many new cars over the years and this was by far the best experience.no pressure selling, pretending to go and speak to the dealership manager about a

19 February 2026

Very happy

18 February 2026

Good communication

See all reviews

18 February 2026

My last visit to Williams-mini-Liverpool was a disaster.This was to buy a new car there.A terrible experience-and shared by many other customers.So I approached my first service with this car-with hesitation.> Ms R Mc Murray ensured a good visit.

18 February 2026

No problems

17 February 2026

Staff were friendly helpful and polite

17 February 2026

The booking in and picking up process is seamless. All costs explained before so no unexpected surprises

14 February 2026

Great easy process and service

12 February 2026

Kept updated, at each stage, nothing too much trouble.Everything was explained. All involved polite.

12 February 2026

Great service, nothing too much trouble and very friendly Thank you Holly.

11 February 2026

I felt that my experience was of a high standard, polite and staff were welcoming

11 February 2026

Price is an issue.

10 February 2026

Work carried out in the time slot and friendly service

10 February 2026

I went to the showroom instead of the service garage and Catherine was really supportive and helpful in getting me to the right place. Staff were very understanding, helpful and friendly and assisted in getting me settled and providing refreshments.

08 February 2026

Good service

07 February 2026

Stop harassing me with surveys

04 February 2026

Done in timely manner, helpful staff

03 February 2026

Excellent service. The service team love my mini just as much as I do, and it slows. They really took care of my car and gave it a good clean. I love bringing my mini to you for its service and MOT. thanks also for looking after me while I waited ??

02 February 2026

Friendly and warm atmosphere

02 February 2026

Very helpful and talked me through the self check in process , offered me a hot drink to go as well which I thought was very nice of them

31 January 2026

All staff very polite and welcoming

27 January 2026

Morgan is very helpful! I have dealt with him previously at another company and he is very professional, informative and goes above and beyond to provide excellent customer service.

26 January 2026

Loved the self check in. All very easy to use but also staff on hand to help if required.

26 January 2026

Holly And Morgan were spot on. Their customer service deserves 10/10. However, I do think that £131 for a small light is steep. Also, when I booked, a courtesy car was not available so I made alternative arrangements.

25 January 2026

The quality of attention & work carried out was very good. I'm a little unhappy that this car had just undergone a full 12-month service, and this fault still appeared. I was advised that this was not part of this service, but consider an excuse.

24 January 2026

Seen promptly and picked up clean as a whistle!

20 January 2026

Excellent service as always. Dealt with as soon as I walked through the door by a very polite member of staff. Everything was ready and courtesy car was waiting for me.

19 January 2026

All good, friendly staff. Work done on time

16 January 2026

My car was booked in and dealt with quickly, but updates were hard to obtain and I was unable to speak with a real person when calling.

13 January 2026

Excellent service Staff knowledgeable and attentive

12 January 2026

Easy and good communication of expected finish time

10 January 2026

Brilliant customer service received from all staff members.

08 January 2026

pleased with the service

01 January 2026

Staff were very welcoming and Morgan particularly attentive to ensure everything was to our satisfaction

01 January 2026

Excellent service

26 December 2025

Very good service Very efficient service Friendly , helpful staff

21 December 2025

All excellent

20 December 2025

Quick pick up when I collected my mats.

19 December 2025

They clearly explained the parts of the car that had issues and needed repair.

18 December 2025

James served me last year so it was good to see him again

18 December 2025

Dealt with very quickly

18 December 2025

James on the front desk was fabulous

16 December 2025

Lovely reception from Scott very helpful and obliging

16 December 2025

Great customer service

16 December 2025

Due to little updated &length of time

15 December 2025

The team here was very helpful, and accommodating to my circumstances, as I was only visiting Liverpool, and prioritising time on my repair was important and understood. Morgan was very helpful, dealing with me through the whole process

14 December 2025

Everything straight forward really.

11 December 2025

They always deliver the best service

09 December 2025

Great service from Sott and colleagues>

09 December 2025

despite it being expensive with all the other stuff i got out of it it was worth the cost. but. if you go to an independent you can drop/pick up the car in minutes. no waiting around

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Williams Liverpool.

Address

4 Great Howard Street, Liverpool, Merseyside, L3 7HT

Opening Hours

Mon–Fri:08:30 - 18:00
Sat:09:00 - 17:00
Sun:11:00 - 16:00

Phone

0151 330 2100

Map

Areas served

Liverpool as well as surrounding areas including Birkenhead, Wallasey, Widnes and Prescot

View map

Address

4 Great Howard Street, Liverpool, Merseyside, L3 7HT

Opening Hours

Mon–Fri:08:00 - 17:30
Sat:08:30 - 12:30
Sun:CLOSED

Phone

0151 474 2000

Map

Areas served

Liverpool as well as surrounding areas including Birkenhead, Wallasey, Widnes and Prescot

View map