OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
107 ratings and 75 comments received in the last 90 days.
04 September 2025
Perfect, even I changed the order everything is sorted quickly and smoothly.
03 September 2025
Purchase went smoothly.
03 September 2025
Such a joyable experiance from start to finish.wayne explained all the process and explained everything in full.i was more tthan pleased with the car and the sales process.craig ,the manager and katherine were also so helpful
24 August 2025
The team at mini kept me in the loop at all times
06 August 2025
They made it easy from an admin perspective and stayed true to their word throughout.
04 August 2025
I felt very special and important to them all
03 August 2025
Lovely, helpful staff
03 August 2025
Customer Service. When I first went to the showroom it was busy so the sales manager spoke to me, and saw the the sale through.
31 July 2025
All smoothly done - there was a minor issue with Mini (not Williams) on delivery day, but Derek - and his boss Craig - was communicative and took us through the challenge smoothly. Both went beyond by calling us on their days off - just excellent.
07 September 2025
Excellent customer service given
03 September 2025
Very unwelcoming and unhelpful booking in experience. Quite an aggressive female member of staff who to begin with told me I hadn't called and made the appointment.
02 September 2025
Just a shame that my vac and wash was shocking . that was part of my MOT, had to Come back To get them to do it
02 September 2025
Easy to book, rearrange and done in timely manner
31 August 2025
Fantastic service. Chose to wait and was regularly kept up to date with what was happening and expected times. I was also given costs up front which is much better than my experience last year. My reason for 4 instead of 5 is for the wait time (4.5h
24 August 2025
All fine with the experience.
20 August 2025
Very efficient and professional service. Kept us informed at all stages of the process. Car was ready much sooner than we expected for a major service and MOT.
20 August 2025
Took a little longer than expected but still good service
19 August 2025
Staff are knowledgeable
18 August 2025
From making a booking to collecting my vehicle fantastic service. Special thanks to Rachel and Dave, it was a pleasure to bring my Mini in for repair.
06 September 2025
Very happy